What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Good afternoon;I'm currently paying for the Premium form of your servic

    Asked by Stephanie Keith on April 23, 2012 at 01:45 PM

    Good afternoon;

    I'm currently paying for the Premium form of your service. Along with the monthly $9.95 fee, I'm also receiving a $0.08 international fee. Is this fee affiliated with your company?

    Thank you!

    Stephanie Keith

    This is a re-post of a comment on

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    JotForm Support

    Answered by idarktech on April 23, 2012 at 06:46 PM

    Hi Stephanie,

    Credit card payments are processed by our 3rd party payment gateway, Plimus. Here's what they say about the additional charge:

    "Plimus processes all orders efficiently and securely though our wide international banking and payment processing network. Recently, we have seen some isolated instances where banks are charging buyers additional fees for credit card transactions by expanding the definition of "foreign transaction". These additional charges are based on new credit card association rules and regulations. They may be invoked for any number of reasons including the type and location of the credit card, the buyer, the issuing bank, the processor or the acquiring bank."

    Please let us know if you have any further questions. Thanks!