What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions missing and were not deleted

    Asked by cltrxvltr on September 26, 2016 at 01:15 PM

     I am first off frustrated that its no emergency telephone number you can contact when people are putting their business matters into your hands!! We logged in this morning to pulla few client's files and all of the files have been deleted magically. We have been with JotForm for three years now and has received over 5,000 submissions now we are down to less than 600!! I need an explanation and this problem resolved asap. This is such an inconvenience and headache when we can't ever speak to someone verbally about an issue VERY important. 

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    JotForm Support

    Answered by david on September 26, 2016 at 02:28 PM

    It seems you have multiple threads open regarding this issue:


    I also checked your account to ensure the your submissions were still there and as far as I can tell, everything is intact.  If you believe submissions are still missing, let us know which form specifically and we will be happy to have a look.