Configurable List table not displaying in emails

  • Profile Image
    bmendenhall
    Asked on September 26, 2016 at 02:29 PM

    Hi,

    The "Configurable List" widget is not sending data back in notification/autoresponder emails. 

    It was sending a table of information, but when i edited the emails (a different field) it seems to have broken this field as it doesnt show anything in the emails. 

    I tried to re-add the fields {input51}, {input52}, {input53}, {input54}. {input55} to the email table, but they still arent showing up in the emails. 

     

    Thanks!

    Brian

  • Profile Image
    Jim_R
    Answered on September 26, 2016 at 04:32 PM

    Hello Brian, I cloned your form and was able to see the problem. However, when testing the Configurable List with a form of my own with default settings on both the widget and the Email Notifications, I'm seeing them populated on the emails as intended.

    Upon closer look, it appears this was caused by the empty labels of the widget. By adding a dummy label then disabling it (so it won't show on your form's front end), I was able to see the widget populate on the email notification.

    To fix this, just set a LABEL on each of your Configurable List widgets, then set it as DISABLED if you don't want them showing up on your form, like so:

    (do this to all of your Configurable List widgets)

    I would also recommend you update your Email Notification/Autoresponder as shown below:

    RESULT:

  • Profile Image
    bmendenhall
    Answered on September 26, 2016 at 05:46 PM
    New response received
    Dude!
    Excellent write up!
    You nailed it. Thank you for your help.
    Regards,
    [image: Sig]
    *Brian Mendenhall*
    Sr. Project Manager | Proficio Inc.
    P: (760)437-2252 | C: (619)729-1984
    3264 Grey Hawk Court | Carlsbad | CA 92010
    ...
  • Profile Image
    Jim_R
    Answered on September 26, 2016 at 06:58 PM

    Hey, anytime :)

    Just open a new thread if you have other questions.

  • Profile Image
    pmarren1
    Answered on September 27, 2016 at 10:29 PM

    I have the same issue with my form however the fix above only worked on the email notification it did not apply to the PDF attachment that is sent with the email notification which is what is saved as an auditable record of training.   I've changed both my configurable lists (note one is hidden intentionally as we switched mid-way through the collection process to the configuable list).  

    Link the form:  https://form.jotform.com/51804145596964 

     

  • Profile Image
    Charlie
    Answered on September 28, 2016 at 02:58 AM

    @pmarren1

    To further assist you, I have opened a separate thread for your concern. Please refer to this link instead: https://www.jotform.com/answers/943781 

    I'll address it shortly there. Thank you.