Not Receiving Submission Emails

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    Carlos Perea 
    Asked on September 26, 2016 at 02:42 PM

    We have been having issues receiving the email confirmation from you guys after the form is submitted. Emails are supposed to be delivered to PSTAMembership@nbps.org but we haven't received any.

    Could you please check in your end and make sure everything is working the way it's supposed to?

    Thanks for checking!

     

    Carlos Perea

    IT Department - North Broward Prep School

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    david
    Answered on September 26, 2016 at 04:32 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues