What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not Receiving Submission Emails

    Asked by Carlos Perea  on September 26, 2016 at 02:42 PM

    We have been having issues receiving the email confirmation from you guys after the form is submitted. Emails are supposed to be delivered to PSTAMembership@nbps.org but we haven't received any.

    Could you please check in your end and make sure everything is working the way it's supposed to?

    Thanks for checking!

     

    Carlos Perea

    IT Department - North Broward Prep School

    Page URL:
    https://form.jotform.com/61903234084956

    Emails receiving check thanks and
  • Profile Image
    JotForm Support

    Answered by david on September 26, 2016 at 04:32 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues