What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am downgrading to the free plan will any of my forms be deleted or anything? They are tied in to my website

    Asked by johnsimerson on September 27, 2016 at 10:33 AM
    Page URL:
    ilovedropmint.com

    My Forms OR in
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    JotForm Support Manager

    Answered by Jeanette on September 27, 2016 at 12:56 PM

    No, they won't be deleted, as you have less than 10 forms, but if you hit this number or any other limit (submissions, form views, upload space, storage, etc. ) which is established for a free account the forms will be disabled.

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    Answered by johnsimerson on September 27, 2016 at 01:46 PM
    Ok how can i keep my account at the $19 plan
    ...
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    JotForm Support Manager

    Answered by Jeanette on September 27, 2016 at 01:49 PM

    Sure, I've removed the downgrade flag, the subscription on Paypal is not yet canceled.

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    Answered by johnsimerson on September 27, 2016 at 02:46 PM
    Awesome nothing else i need to do?
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on September 27, 2016 at 02:55 PM

    No, you are all set, cheers!

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    Answered by johnsimerson on October 06, 2016 at 11:45 AM
    Hi i got a notification today that i will be downgraded which i do not want
    i want to stay with my bronze package can you confirm i will stay with
    bronze please
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on October 06, 2016 at 01:17 PM

    We received a request that you were trying to cancel the subscription on PayPal, so we proceed to cancel. The account will get downgraded the 12th of October, so simply re-upgrade no later than noon on that day. Your forms won't be affected