I am downgrading to the free plan will any of my forms be deleted or anything? They are tied in to my website

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    johnsimerson
    Asked on September 27, 2016 at 10:33 AM
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    Jeanette
    Answered on September 27, 2016 at 12:56 PM

    No, they won't be deleted, as you have less than 10 forms, but if you hit this number or any other limit (submissions, form views, upload space, storage, etc. ) which is established for a free account the forms will be disabled.

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    johnsimerson
    Answered on September 27, 2016 at 01:46 PM
    Ok how can i keep my account at the $19 plan
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    Jeanette
    Answered on September 27, 2016 at 01:49 PM

    Sure, I've removed the downgrade flag, the subscription on Paypal is not yet canceled.

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    johnsimerson
    Answered on September 27, 2016 at 02:46 PM
    Awesome nothing else i need to do?
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    Jeanette
    Answered on September 27, 2016 at 02:55 PM

    No, you are all set, cheers!

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    johnsimerson
    Answered on October 06, 2016 at 11:45 AM
    Hi i got a notification today that i will be downgraded which i do not want
    i want to stay with my bronze package can you confirm i will stay with
    bronze please
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    Jeanette
    Answered on October 06, 2016 at 01:17 PM

    We received a request that you were trying to cancel the subscription on PayPal, so we proceed to cancel. The account will get downgraded the 12th of October, so simply re-upgrade no later than noon on that day. Your forms won't be affected