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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why Salesforce integration is not working?

    Asked by InSightTelepsychiatry on September 27, 2016 at 11:00 AM

    I've reset my security token, tried clearing the cache, and other troubleshooting but I keep getting an error when I try to authenticate SalesForce. Please help!

    salesforce
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    JotForm Support

    Answered by Nik_C on September 27, 2016 at 01:47 PM

    I tested our Salesforce integration and didn't encounter any issue, information submitted pass through. 

    Could you please try again and if you receive an error please share the screenshot of it by going to this link: https://www.jotform.com/answers/942937 and click this button:

     

    We'll wait for your response.

    Thank you!

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    Answered by InSightTelepsychiatry on September 27, 2016 at 04:30 PM

    I submitted again and encountered the same issue.

     

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    JotForm Support

    Answered by Nik_C on September 27, 2016 at 06:04 PM

    It has something to do with Salesforce account. Are you able to log into Salesforce with that username and password?

    Also, is the security token correct?

    Thank you!

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    Answered by InSightTelepsychiatry on September 27, 2016 at 06:46 PM
    Yes. I am able to log in to salesforce with these credentials. Yes the token is correct. It was just reset for this purpose.
    ...
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    JotForm Support

    Answered by jonathan on September 27, 2016 at 11:07 PM

    I could not reproduce the same issue using my test Salesforce account on Salesforce integration.

    Authenticated:

     

    Please double check if your Salesforce credentials specially the token were correct. So far this is the only reason I see why the authentication was failing on your end.

    Let us know if you are still not able to make it work.

    Thanks.

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    Answered by InSightTelepsychiatry on September 28, 2016 at 03:46 PM
    Do you know if there is a certain edition of salesforce that is required? I am using Salesforce Professional edition.
    It is still not working for us.
    Thank you!
    -Daniayla
    ...
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    JotForm Support

    Answered by jonathan on September 28, 2016 at 08:21 PM

    You can use both SalesForce Developers Account and Regular Account in our integration.

    You may also want to check this discussion thread for more details.

    https://www.jotform.com/answers/817499-Salesforce-Integration-Does-not-work-for-Professional-Edition

    Regards