Can't log in to account

  • Profile Image
    Asked on September 27, 2016 at 03:06 PM

    Hi there,

    I'm not able to log in to my account with the password that I have written down.  I tried the "forgot password" link with my email but I haven't received an email.  Is there another way that I can retrieve my password?


    Thank you!

  • Profile Image
    Answered on September 27, 2016 at 03:27 PM

    Hi Callie,

    your email address was in the bounce list. I removed it from the list. Could you try again?


    Hope this will help. Let us know if you need further assistance. 


  • Profile Image
    Callie Seymour 
    Answered on October 24, 2016 at 10:34 AM

    Hi Selen,


    Thanks for your help.  I realized that I put in the wrong email address in my previous query.  Can you please check to see if it is in the bounce list?  I'm not able to log in with that email address.




  • Profile Image
    Answered on October 24, 2016 at 01:26 PM

    The email address "" was rejecting emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails. 

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    I sent the reset email and it looks to have gone through.  Check your inbox for to see if it has.