What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Nubmer of submissions in "my forms"

    Asked by finuniver on April 24, 2012 at 01:21 AM

    Good day!

    i bought Premium plan for 9.95 but the number of submissions in "my forms" is still "x of 100"...why? 



  • Profile Image

    Answered by gori-mathew on April 24, 2012 at 01:54 AM


    Thanks for contacting us. I checked your account and can confirm that you are already upgraded to Premium account with only 23 forms. Try to logout and then relogin your account, your quota should be bale to reflect. In premium account your quota sholud be 1000 normal form submissions.

    Lets know if you need any assistance. Thanks for upgrading your account.

  • Profile Image
    JotForm Support

    Answered by jonathan on April 24, 2012 at 02:01 AM


    The submission reset only occurs on the 1st day of the month. Even though you upgrade to premium on the current month, it only increases your limits but will never reset it to zero (0). Everything will reset on 1st day of the next month.

    However your account upgrade is immediately in effect.

    Hope this clarifies why the submission is still "x of 100". Thanks