Help! Form disappears after page 7

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    Asked on September 28, 2016 at 01:40 AM

    I have a multi-page form here: It's 11 pages long, to be exact, but when the user clicks "Save & Continue" on the bottom of page 8, there is no page 9 - the form disappears entirely! There's a small white box where the form should be. No option to fill out any more information, and no ability to go back to the previous page or on to the next. This was working well up until very recently. I'm not sure what changed. A user alerted me to the problem, which was easily re-created on my end, but I don't know how to fix it.

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    Answered on September 28, 2016 at 05:06 AM

    When I cloned and tested your form, I did not encounter any errors. I was able to submit. 


    Is this form embedded your website ? If so; please send your website URL



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    Answered on September 28, 2016 at 05:32 AM

    Thank you for your speedy reply! I think I found the mistake myself after submitting this request - I had a condition that hid page 9 if a certain radio button was selected on page 8. My goal was to have the user jump straight to page 10, since the questions on page 9 would no longer apply to them. Is there any way to do that using conditions? Clearly hiding the page and the page break didn't work...

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    Answered on September 28, 2016 at 08:59 AM


    I checked your form but none of the conditions there hides a page or page break. As far as I understand, you want to skip to page 10 based on a certain condition. I think you can use the Skip To / Hide a Page option in creating conditions.

    If you can give us the condition that would hide that particular page, we can probably take a closer look at it.