My Autoresponder doesn't work

  • ELS_PHILS
    Asked on September 28, 2016 at 1:51 AM
    hi good after noon i follow step by step in the link you gave but still my auto respond doesn't not working please help asap! https://form.jotform.me/62710344746455
  • beril JotForm UI Developer
    Replied on September 28, 2016 at 3:21 AM

    I've checked your email logs for frbruno_09@yahoo.com. It seems [2016-09-28 01:43:42] Submission #350850615151292526 Form #62710344746455 FAILED to frbruno_09@yahoo.com from noreply@jotform.com via SENDMAIL My Autoresponder doesnt work Image 1 Screenshot 30

    My Autoresponder doesnt work Image 2 Screenshot 41

    To solve that issue, could you please revert the "Sender Email" setting to our default email service provider (noreply@jotform.com)?

    Here is the guide how to do that:

    First of all, you can remove the sender mail by the help of the following guide:

    https://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings

    After that, you can create an autoresponder. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.