What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form over quota

    Asked by OLAMAINNOCENT on September 28, 2016 at 05:14 AM

    '' the form has exceeded its quota"

    https://mail.google.com/mail/#inbox/1560ce44fefa0288

    Page URL:
    https://www.jotform.com/answers/answer.php

  • Profile Image
    JotForm Support

    Answered by John_Benson on September 28, 2016 at 08:15 AM

    Hey,

    Can you provide the form link? Here's an example: 

    If the form you're viewing reached the monthly limit, you'll get this error message. To check it further, we need the form link.

    We'll wait for your response. 

  • Profile Image

    Answered by OLAMAINNOCENT on September 30, 2016 at 09:46 AM
    halo... the link is here
    https://form.myjotform.com/africayou/volunteer-registration-form
    Thanks.
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on September 30, 2016 at 12:37 PM

    The form is actually in the account username africayou.

    That account has already reached its monthly quota. That account is in "Free" plan, it is only allowed to have 1,000 form views per month. In this case, it has already exceeded it. Please the pricing page for the details of the limits of each plan: https://www.jotform.com/help/355-Form-View-Limits-What-is-it-all-about 

    To learn more about the form view limits, please check this guide: https://www.jotform.com/help/355-Form-View-Limits-What-is-it-all-about 

    Please note that monthly limits reset every 1st day of the month (EST). The form view count should reset this October 1, I believe. Once the limits resets, the form will be accessible again.

    It is best to contact the owner of the form and tell him/her the problem.

    I hope that helps.

  • Profile Image

    Answered by OLAMAINNOCENT on October 03, 2016 at 05:45 AM
    Something funny, happened with the link I was given to fill a registration
    form,
    after some days of showing form over quota, I waited after the 1st of this
    month and at last.. things were ok because the form over disappeared and I
    filled the form and paid the commitment fee of 68,000 Ugandan shillings but
    pressing the submit like this everything went back to "FORM NOT FOUND- This
    form is disabled!!!!
    I NEED SOME HELP HERE!!!!
    ...
  • Profile Image
    JotForm Support

    Answered by John_Benson on October 03, 2016 at 07:37 AM

    Someone reported the form is being used for scamming people and being a fraud. This is the reason why the form is disabled. The form owner is currently suspended.

    Hope that helps. Thank you.

  • Profile Image

    Answered by OLAMAINNOCENT on October 04, 2016 at 03:45 AM
    yes, i am a victim too, i sent my confirmation fee of Ugandan shillings
    68,000 yesterday and got that message form disabled and i dont know what i
    can do now to recover my hard earned money i sent in their line yesterday
    ...
  • Profile Image
    JotForm Support

    Answered by Boris on October 04, 2016 at 06:16 AM

    I don't see your email address in the submissions of that suspended user. It looks like the suspension happened before you could make a payment on their form.

    In case that despite of this a transaction occurred from your end and the amount has been deducted from your account, please contact your bank and alert them that it is a fraudulent transaction so they can initiate a chargeback / refund.

    I hope this helps.