What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Getting duplicate form submissions.

    Asked by callio on September 28, 2016 at 08:45 AM

    Hello, this form https://www.jotform.com//?formID=62596742477975

    is receiving submissions and payments multiple times from each entry. We are not sure why the entries are being submitted multiple times but they come within seconds for each entry. One of our users mentioned when they hit submit, the loading circle keeps spinning continuously. 

    Page URL:
    https://www.jotform.com//?formID=62596742477975

    and Submissions JotForm www hello
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    Answered by Irshad on September 28, 2016 at 11:57 AM

    I am sorry for the inconvenience. This is probably because of some technical issue. We are already aware about this, and our Developers are working to debug and fix this issue as early as possible.

    Thanks for your patience.