I upgraded my account to storage plan but still see the out of space message.

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    Asked on September 28, 2016 at 08:48 AM

    We have been told we are running out of space, though I renewed this on 29/07/2016.





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    Answered on September 28, 2016 at 12:04 PM

    Hello Clara,

    I did check your account and found that you have upgraded to storage plan which gives you unlimited submission storage. Since you have received 73 submission which is close to the submission limit of 100. That is the reason why you see the warning message. Please check the screenshot below for your account usages and limits:


    Thank you!