I upgraded my account to storage plan but still see the out of space message.

  • NealsYardDairy
    Asked on September 28, 2016 at 8:48 AM

    We have been told we are running out of space, though I renewed this on 29/07/2016.

     

    Thanks,

     

    Clara

  • Ashwin JotForm Support
    Replied on September 28, 2016 at 12:04 PM

    Hello Clara,

    I did check your account and found that you have upgraded to storage plan which gives you unlimited submission storage. Since you have received 73 submission which is close to the submission limit of 100. That is the reason why you see the warning message. Please check the screenshot below for your account usages and limits:

    I upgraded my account to storage plan but still see the out of space message Screenshot 20

     

    Thank you!