It appears we didn't get the traffic we expected so I want to cancel the premium subscription. I don't see how to do that.

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    Richard Kratlia
    Asked on April 24, 2012 at 09:15 AM
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    pinoytech
    Answered on April 24, 2012 at 10:30 AM

    Hi,

    Since you are using Paypal for paying your subscription, please follow this simple steps:

    1. Login to your Paypal Account

    2. Find the latest payment you made to us

    3. Click your subscription number

    4. Click the "Cancel subscription" button


    This is the other steps to downgrade your subscription:

    1. Login to your JotForm account

    2. At the right bottom of the Page you will find "Account Setting" button

    3. Click on "Account Setting" button

    4. After you click the button you will then see you "Account info"

    5. Click the button

    Hope you find it helpful.

    Thank you for using JotForm!