What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    It appears we didn't get the traffic we expected so I want to cancel the premium subscription. I don't see how to do that.

    Asked by Richard Kratlia on April 24, 2012 at 09:15 AM
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    Answered by pinoytech on April 24, 2012 at 10:30 AM


    Since you are using Paypal for paying your subscription, please follow this simple steps:

    1. Login to your Paypal Account

    2. Find the latest payment you made to us

    3. Click your subscription number

    4. Click the "Cancel subscription" button

    This is the other steps to downgrade your subscription:

    1. Login to your JotForm account

    2. At the right bottom of the Page you will find "Account Setting" button

    3. Click on "Account Setting" button

    4. After you click the button you will then see you "Account info"

    5. Click the button

    Hope you find it helpful.

    Thank you for using JotForm!