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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is the Password Reset tool currently working?

    Asked by Andrew on April 24, 2012 at 10:46 AM

    I tried to login to my account and was not able to. Thinking I must not be entering the correct password I used the password reset tool and kept getting the message that no user for that email address or username existed. Not sure what to do at this point.

    I can send you my username privately if you like.


    - Andrew

    Page URL:

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    Answered by ItalyTech on April 24, 2012 at 10:57 AM



    with your email address we found 3 records:

    1 guest (guest_21106306062034)
    AND 2 USERS (HewattDesign and rosecityselfstorage)

    please try to login now with one of this username and your password.


    Hope this helps. Alessandro

  • Profile Image

    Answered by Andrew on April 24, 2012 at 11:26 AM

    Great, thanks Alessandro, that worked!

    I guess I didn't use the correct email address in signing up. =)


    Have a great day,

    - Andrew