Is the Password Reset tool currently working?

  • Profile Image
    Andrew
    Asked on April 24, 2012 at 10:46 AM

    I tried to login to my account and was not able to. Thinking I must not be entering the correct password I used the password reset tool and kept getting the message that no user for that email address or username existed. Not sure what to do at this point.

    I can send you my username privately if you like.

    Thanks,

    - Andrew

  • Profile Image
    ItalyTech
    Answered on April 24, 2012 at 10:57 AM

    Hi,

     

    with your email address we found 3 records:

    1 guest (guest_21106306062034)
    AND 2 USERS (HewattDesign and rosecityselfstorage)

    please try to login now with one of this username and your password.

     

    Hope this helps. Alessandro

  • Profile Image
    Andrew
    Answered on April 24, 2012 at 11:26 AM

    Great, thanks Alessandro, that worked!

    I guess I didn't use the correct email address in signing up. =)

     

    Have a great day,

    - Andrew