Why does my email keep going on the Block List?

  • Profile Image
    mchbrk
    Asked on September 28, 2016 at 11:49 AM

    Hi,

    My email keeps ending up on the Block List and I have to remove it. Removing it is not a problem once I am aware of it. Sometimes a week or more goes by and I find I have missed forms which I'm relying on.

     

    How can this be stopped as it is very irritating and adds to my work load?

    Please help.

    Thanks

  • Profile Image
    david
    Answered on September 28, 2016 at 02:35 PM

    Having your email provider whitelist our sending IP's is the best way to ensure emails are not rejected or filtered:

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    It is also possible to set your email notification to be sent from your own address instead via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    If your email provider is filtering our services, sending from yours instead would allow the emails to go through.  However, if the emails are being filtered for content, this would have no affect since the content would still be the same.