What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why does my email keep going on the Block List?

    Asked by mchbrk on September 28, 2016 at 11:49 AM

    Hi,

    My email keeps ending up on the Block List and I have to remove it. Removing it is not a problem once I am aware of it. Sometimes a week or more goes by and I find I have missed forms which I'm relying on.

     

    How can this be stopped as it is very irritating and adds to my work load?

    Please help.

    Thanks

    block email block list keep
  • Profile Image
    JotForm Support

    Answered by david on September 28, 2016 at 02:35 PM

    Having your email provider whitelist our sending IP's is the best way to ensure emails are not rejected or filtered:

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    It is also possible to set your email notification to be sent from your own address instead via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    If your email provider is filtering our services, sending from yours instead would allow the emails to go through.  However, if the emails are being filtered for content, this would have no affect since the content would still be the same.