What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems with billing

    Asked by Gabriel Scherer Schwening on September 28, 2016 at 02:22 PM


    I upgraded my account to a Silver subscription, but by a miskate I chose the yearly subscription fee. I want to cancel the amount billed in my credit card ($303.31) and switch to the monthly subscription, can you help me with that?
    Best regards,
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    JotForm Support

    Answered by Kevin_G on September 28, 2016 at 07:11 PM

    I can see this is a duplicated thread, I can see one of our colleagues is already assisting to you on the other thread you opened, please take a look on this link to find the reply: https://www.jotform.com/answers/944497