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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why cant I upload files through my jotform in a mobile device?

    Asked by gcandiota on September 28, 2016 at 07:29 PM

    My form works perfectly on a desktop computer, any browser. However, when I try to fill it in a mobile device, nothing happens when I clic the "choose file" button. Tryed on Safari and Chrome for iOS 9.

    How can I fix this? Do I need to add a diferent type of button, or this is a Jotform bug?

     

    Thanks

    Page URL:
    www.gcprime.com.br/cadastro

    JotForm Mobile mobile device in
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    JotForm Support

    Answered by Kiran on September 29, 2016 at 01:23 AM

    I have tried accessing your web page from an iPhone emulator and see that the File upload button is not responding. However, when I tried to access your JotForm using direct URL, I was able to access the file explorer to select a file.

    I have also tried accessing the web page on my Android mobile and was able to click on File upload button and select an image from the file explorer. 

    It seems that there is a conflict with the scripts on the Wix web page which is causing the issue on iPhones. Could you try embedding the form using the direct URL to see if that helps?

    Please get back to us if you need any further assistance. We will be happy to help. 

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    Answered by gcandiota on September 29, 2016 at 04:18 PM

    Hello Kiran, thanks for your fast reply.

    I tryed your suggestion and I'm still having dificulties on uploading through the iphone. BUT, this time, after taping A LOT of times over the "choose file" button and near it, when a square around it got yellow I finally got to see the menu that gets me to the files (see attached). It seems like there is a bug in jotform that has trouble on getting/connectingthe human tap to the button. What do you think? Is there a way to open a issue on this to make it work better?

    Thank you

    Gustavo

     

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    JotForm Support

    Answered by Kiran on September 29, 2016 at 09:36 PM

    Since the file upload button is working properly when the form is being accessed using the direct URL http://www.jotformpro.com/form/52656300728960, the issue seems to be with Wix embedding widget or iOS itself that the file upload is not working on iframes. I have also checked the web page with Chrome browser on iPhone emulator which didn't work either.

    Let me see if I can find any solution in this regard. I'll get back to you with any relevant information that I found.

    Thanks!