What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My forms are not being submitted

    Asked by quickshotvideo on April 24, 2012 at 03:29 PM

    Hi - when I submit my form it does not go the email address I've supplied in the email settings. The auto responder does go to the correct email but it comes from a weird email address rather than the one specified in the email settings: eg: hello@lblivessl-322893389.eu-west-1.elb.amazonaws.com rather than hello@mydomain.com. This means the form sender can't reply to the auto responder and I don't get a copy of their form.


    Please help.

  • Profile Image
    JotForm Support

    Answered by Goldo on April 24, 2012 at 04:56 PM

    Please try removing the current autoresponder setup and create a brand new one. This little trick works for me everytime. See if that helps.