What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I change my payment form to Donation type?

    Asked by holla on September 28, 2016 at 09:41 PM
    However, how do I create the DONATION FORM without losing all my products? Is it telling me I will lose all my products on my SUBSCRIPTION FORM if I modify the fields for payment value on the DONATION FORM? The screenshots are as follows:

    When I try to change the change the PAYMENT TYPE to DONATIONS I get this
    So will is the screen above indicating that I lose all my products that are in the SUBSCRIPTION FORM which are actual products?
    Dee Artis
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    JotForm Support

    Answered by Kiran on September 28, 2016 at 09:59 PM

    Unfortunately, it is not possible to accept the donations as the subscriptions. Custom payments/donations are one-time payments and cannot be recurring. If you need to accept recurring payments, it is required to be subscription payments.

    Hope this information helps!