What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Table Report Encoding Issue

    Asked by sudsport on September 29, 2016 at 04:31 AM

    Hi,

    My Table Report seems to use the wrong character set while a Grid report does (we can see that an letters with accents). The problem on character set is present on all my forms.

    The two reports are:

    https://eu.jotform.com/table/62721544277054

    https://eu.jotform.com/table/62721544277054

    Added to this the grid report is showing up empty records which table record is not.

    Thanks for your help,
    Georges

    Page URL:
    http://www.sud-sport.com/inscriptions_formulaire.php?course=6032671072<br/>2952&amp;nom_course=Le%20Marathon%20des%20Costaud(e)s%202016&amp;h_for<br/>ms=2250

    Screenshot
    Reports different My Forms JotForm grid report problem
  • Profile Image

    Answered by Irshad on September 29, 2016 at 09:40 AM

    I have checked your reports in Google Chrome, and Mozilla Firefox Browsers. And I am not able to reproduce the issue. That is both the reports are showing same characters, and same records.

    Here is the Grid report: https://eu.jotform.com/grid/62721544277054 

    Here is the Table report: https://eu.jotform.com/table/62721544277054

    Can you please confirm, you are checking both the reports, in same Browser? Also please let us know, the version of Browser which you are using.

    I would also suggest you to clear Browser's CACHE and check it again.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by Rose on September 29, 2016 at 09:58 AM

    We are sorry for the issue you have been experiencing. 

    I checked it and I was able to replicate the same problem on Safari. French character " e with grave accent" is seen different on table listing report but seen correctly on grid listing report.  





    I'm forwarding this thread to our developers for a further investigation on it.

    You will be notified here when it is fixed. 

  • Profile Image

    Answered by koozoo on September 29, 2016 at 01:23 PM

    Same problem with Russian — all the cyrillic characters are now broken

  • Profile Image
    JotForm Support

    Answered by paulsimpson on September 29, 2016 at 04:19 PM

    Hi,

    The character set problem is now fixed. If the problem still persists on your report please try recreating your report to clear the cache. Apologies for the inconvenience.

    Paul

  • Profile Image

    Answered by sudsport on September 30, 2016 at 04:18 AM

    Hi Paul,

    Superb, I confirm it is fixed and I didn't have to recreate the form report which is a good news.

    What about empty records which where reported on the same thread, shown on grid report but not on table report, empty records being present on the submission.

    Regards,
    Georgess

  • Profile Image
    JotForm Support

    Answered by Rose on September 30, 2016 at 06:51 AM

    When I checked submissions of empty records, they seems also unfilled submissions. 

    Could you please confirm if you received notification of those submissions?

    Waiting for your feedbacks.

  • Profile Image

    Answered by sudsport on September 30, 2016 at 11:43 AM

    Hi Rose,

    I didn't receive any notification for these submissions, but these empty records are questioning the reliability of the whole thing.

    How come that we do get empty records ?

    Thanks for your help,
    Georges