Why my form is over quota on a Bronze Plan?

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    AngelinaDitta
    Asked on September 29, 2016 at 06:09 AM

    Hi,

     

    Please help. I received this notification about form over quota after submission. I registered to bronze plan, and my monthly submissions are 266/1000.
    But in other form, this case does not happen.

     

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    BDAVID
    Answered on September 29, 2016 at 10:38 AM

    Is this the form you are referring to? http://www.jotform.me/form/62703243590452 

    I just checked it, and it is available. Your account is in good standing in a Bronze plan. Let us know if you need more help.

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    AngelinaDitta
    Answered on September 30, 2016 at 12:42 AM

    Hi BDavid,

     

    Here is the link https://form.jotform.me/62624382071452

    'Over quota' warning appeared when we want to submit another entries in the same form.

    Here are the submission steps in my form :

    1. Check before submit. Then click submit button.

    2. Click 'NEW' to make new form entries.

    3. Then this warning appear stated the form is over quota. My submission number & storage are below maximum quota.

     

    Do you have any solution for this case?

     

     

     

  • Profile Image
    Nik_C
    Answered on September 30, 2016 at 04:35 AM

    Hello Angelina, 

    You're writing here from one account and that form is under another account, so that's why the confusion.

    Anyhow I checked that account and it is over limit with submissions:

    Your limit will reset tomorrow(first of the month) or you can upgrade to one of our plans.

    If you have further questions please let us know.

    Thank you!

  • Profile Image
    AngelinaDitta
    Answered on October 03, 2016 at 09:54 PM

    Thanks for your answer.

    The problem is now solved.