What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my form is over quota on a Bronze Plan?

    Asked by AngelinaDitta on September 29, 2016 at 06:09 AM

    Hi,

     

    Please help. I received this notification about form over quota after submission. I registered to bronze plan, and my monthly submissions are 266/1000.
    But in other form, this case does not happen.

     

    form over quota bronze bronze plan Submissions style size font
  • Profile Image
    JotForm Support

    Answered by BDAVID on September 29, 2016 at 10:38 AM

    Is this the form you are referring to? http://www.jotform.me/form/62703243590452 

    I just checked it, and it is available. Your account is in good standing in a Bronze plan. Let us know if you need more help.

  • Profile Image

    Answered by AngelinaDitta on September 30, 2016 at 12:42 AM

    Hi BDavid,

     

    Here is the link https://form.jotform.me/62624382071452

    'Over quota' warning appeared when we want to submit another entries in the same form.

    Here are the submission steps in my form :

    1. Check before submit. Then click submit button.

    2. Click 'NEW' to make new form entries.

    3. Then this warning appear stated the form is over quota. My submission number & storage are below maximum quota.

     

    Do you have any solution for this case?

     

     

     

  • Profile Image
    JotForm Support

    Answered by Nik_C on September 30, 2016 at 04:35 AM

    Hello Angelina, 

    You're writing here from one account and that form is under another account, so that's why the confusion.

    Anyhow I checked that account and it is over limit with submissions:

    Your limit will reset tomorrow(first of the month) or you can upgrade to one of our plans.

    If you have further questions please let us know.

    Thank you!

  • Profile Image

    Answered by AngelinaDitta on October 03, 2016 at 09:54 PM

    Thanks for your answer.

    The problem is now solved.