What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by Necipinto on September 29, 2016 at 08:01 AM

    Bom dia.

    Estou tentando resolver um problema no formulário que segue a URL abaixo. PORQUE NO E-MAIL QUANDO ENVIO NÃO CHEGAM O LOGOTIPO E O CABEÇALHO DO FORMULÁRIO?

    Já fiz várias simulações e não estão chegando no e-mail nem o cabeçalho nem o logotipo do formulário. Podem me ajudar?


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 29, 2016 at 11:43 AM

    As I can understand form header and logo are not included in the email that you receive upon submissions.

    Here is a screenshot of the form header and logo in your web form: 

    And here is a screenshot of the email template for your form: 

    I would suggest you to add the logo and form header to the email template, it should appear in the emails once you do the change. 

    To edit the email please click on the email icon and click on the edit button, if you want to re-do the email, simply delete it and add it once again to restore the default changes: 

    Hope this helps.