Zip Code first in Address Submissions?

  • familyformation
    Asked on September 29, 2016 at 2:33 PM

    When looking at submissions for my form (form is online at https://form.jotform.com/60558568435163), the zip code is being output first instead of the street. Did I change a setting somewhere and am not seeing it? I'm just using the standard address field.

     

    Thanks!

    Jotform Thread 945969 Screenshot
  • Support_Management Jotform Support
    Replied on September 29, 2016 at 5:39 PM

    Hello, I cloned your form and did a test submission but failed to replicate the problem you're reporting. This is how I saw it from my perspective:

    Zip Code first in Address Submissions? Image 1 Screenshot 40

    So I checked your account and tried to locate that same submission you have on your screenshot. However, it appears you deleted all your submissions for that form.

    Zip Code first in Address Submissions? Image 2 Screenshot 51

    I then looked at your Form Revision History and found out you have made some changes to your Address Field about 2 hours ago which might have caused this. And I'm assuming you have managed to fix it now since I wasn't able to replicate it on a cloned copy of your form.

    Zip Code first in Address Submissions? Image 3 Screenshot 62

    But just in case you're still having issues, just reply back to this thread so we can have another look.

  • familyformation
    Replied on September 30, 2016 at 8:46 AM
    I thought this might be for you.
    D
    ...
  • Kevin Support Team Lead
    Replied on September 30, 2016 at 11:57 AM

    I have checked your form and I can see the Zip Code is displaying first in your address field "Bride's Address", here is a screenshot of my test: 

    Zip Code first in Address Submissions? Image 1 Screenshot 30

    However, I have cloned your form and I could not replicate the issue, it seems like the fields are being sent in the correct order in my form, here is a screenshot: 

    Zip Code first in Address Submissions? Image 2 Screenshot 41

    If possible, I would suggest you to remove the address field in your form and add it once again, please mark only the needed fields and submit your form, if the issue still persists, please let us know, we will be glad to help you.