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  • Profile Image

    Zip Code first in Address Submissions?

    Asked by familyformation on September 29, 2016 at 02:33 PM

    When looking at submissions for my form (form is online at https://form.jotform.com/60558568435163), the zip code is being output first instead of the street. Did I change a setting somewhere and am not seeing it? I'm just using the standard address field.

     

    Thanks!

    Page URL:
    https://form.jotform.com/60558568435163

    Screenshot
    Submissions zip code in first
  • Profile Image
    JotForm Support

    Answered by Jim_R on September 29, 2016 at 05:39 PM

    Hello, I cloned your form and did a test submission but failed to replicate the problem you're reporting. This is how I saw it from my perspective:

    So I checked your account and tried to locate that same submission you have on your screenshot. However, it appears you deleted all your submissions for that form.

    I then looked at your Form Revision History and found out you have made some changes to your Address Field about 2 hours ago which might have caused this. And I'm assuming you have managed to fix it now since I wasn't able to replicate it on a cloned copy of your form.

    But just in case you're still having issues, just reply back to this thread so we can have another look.

  • Profile Image

    Answered by familyformation on September 30, 2016 at 08:46 AM
    I thought this might be for you.
    D
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 30, 2016 at 11:57 AM

    I have checked your form and I can see the Zip Code is displaying first in your address field "Bride's Address", here is a screenshot of my test: 

    However, I have cloned your form and I could not replicate the issue, it seems like the fields are being sent in the correct order in my form, here is a screenshot: 

    If possible, I would suggest you to remove the address field in your form and add it once again, please mark only the needed fields and submit your form, if the issue still persists, please let us know, we will be glad to help you.