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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    All States and Cities: form gets stuck on 'Please wait..." when the widget is hidden by conditional logic

    Asked by WinOnIMG on September 29, 2016 at 06:44 PM

    hello there is some issue with my forms they are not getting submitted

     

    can you please help on it ?

     

    Thank You.

    Page URL:
    https://form.jotform.me/WinOnIMG/professional-development-workshop-r

    please wait... hide condition all states
  • Profile Image
    JotForm Support

    Answered by Welvin on September 30, 2016 at 02:53 AM

    I can replicate the problem in your form. I think one of the widgets in the form is causing this to happen. Here's a screenshot of the error on the console:

    I am still checking this and will let you know later when I found what widget is giving the issue. 

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    JotForm Support

    Answered by Welvin on September 30, 2016 at 03:30 AM

    It's the All States and Cities widget that's causing the problem in the form. Setting the widget as non-required still gives you the problem. 

    I have reported this to developers. If there are updates, you should know it through this thread. For the meantime, you may consider using a dropdown field for the country. Select Countries from the Special Options:

  • Profile Image

    Answered by WinOnIMG on September 30, 2016 at 03:46 AM
    Can you please let me know ASAP, which widget is causing problem so I can
    Remove it.
    Thank You.
    --
    Siddharth Doshi
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on September 30, 2016 at 05:16 AM

    I wonder if you receive my second reply. The problem is caused by the All States and Cities widget. I have suggested you to use our dropdown field and enable counties as the special options. Here's the link of this thread: https://www.jotform.com/answers/946351.

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    Answered by WinOnIMG on September 30, 2016 at 06:46 AM
    Thank You.
    And there is one more issue in SMS Confirmation widget, when we select *India
    *in as a Default Country it is taking *+246 *it should take* +91*
    Please check that also.

    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 30, 2016 at 10:56 AM

    @WinOnIMG,

    The issue with the SMS Confirmation widget has been moved to another thread to properly assist you, please take a look to the other thread here: https://www.jotform.com/answers/947000 

    We will assist you on that thread as soon as possible. 

     

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    JotForm Support

    Answered by EltonCris on October 03, 2016 at 08:43 AM

    This is now resolved. Your forms should be submitting normally by now. Kindly check.