What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    URGENT: Can't access account

    Asked by Shawn Neal on April 25, 2012 at 04:17 AM

    I created a form for a client and realized that I needed to come back in and pay for a membership.  When I came back in to correct it, I couldn't find my login info. It also has reached it's quota.


    I now am not sure if I ever even created a login


    The Jotform address is:  http://form.jotform.us/jsform/21066444871151


    Can you please help me get an account associated with it so that I can pay a membership for the client?


    If you need to contact me via phone, my number is 765-278-5966

     

    Regards,

     

    Shawn Neal

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    JotForm Support

    Answered by abajan on April 25, 2012 at 04:57 AM

    Hi Shawn

    We can help you out of this dilemma but you first need to create another account (Free, Premium or Professional) so that we can transfer the form and its submissions to that new account.

    Once you have created the new account, let us know and we will execute the transfer.


    ~ Wayne