What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can my account get enabled again?

    Asked by Rosalie Chan  on September 29, 2016 at 07:57 PM

    Hello,

    I created an account for a student group, Women In Computing (wic@u.northwestern.edu).  The purpose of the form is for students to upload resumes.  However, when I was testing the form, it got disabled.  Can you re-enable this account?

    Thanks.

    Page URL:
    http://www.eecs.northwestern.edu/wic/

    My Account enabled can thanks hello href mailto
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    JotForm Support Manager

    Answered by Jeanette on September 30, 2016 at 12:26 AM

    The problem with the account is that you created a form that request password, this is prohibited by our terms of use. So I've re-enabled the account, but removed the guilty fields.

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    Answered by Rosalie Chan  on September 30, 2016 at 12:33 AM

    Oh, I see.  Thank you!  I still have a question though. The purpose of the password is that we will give members of the group a password to use, so that only group members can upload their resume. Is that OK?  (We are not collecting passwords)

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    Answered by Rosalie Chan on September 30, 2016 at 12:42 AM

    Or if not, could we use a number?

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    JotForm Support

    Answered by ashwin_d on September 30, 2016 at 04:23 AM

    Hello Rosalie,

    Please note that it is not allowed to have password or any other field asking for user's sensitive information which makes it suspected of being used for phishing.

    Please let us know the label of the field which you want to add in your form. Kindly refrain from creating form with email/password, login/password or credit card details.

    Thank you!

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    Answered by nuwic on September 30, 2016 at 10:01 AM

    How about WIC Password?

    Because we want to give members of the group a password to use so they can submit their resume.  This way, only members can submit their resume.  Perhaps if we use the label WIC Password it will be more clear, rather than seem like it is collecting their personal password?

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    JotForm Support

    Answered by ashwin_d on September 30, 2016 at 12:08 PM

    Hello nuwic,

    Unfortunately you cannot have any question with label as password text. Please note that we have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities.

    I would suggest you to use "Code / Key etc" as the question label.

    Thank you!

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    Answered by nuwic on September 30, 2016 at 12:09 PM

    Sounds great, thanks!  I will use "Code."