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    Donate form not calculating the total

    Asked by DEEDRA MORLEY-ARTIS  on September 29, 2016 at 10:10 PM

    I am trying to create a DONATION FORM in which the donor can select the amount they want to pay.   But the amounts will show up in the drop down menu but will not translate to the total.  HELP!

    Page URL:
    https://www.jotform.us/form/62723952766163

    Screenshot
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    JotForm Support

    Answered by jonathan on September 30, 2016 at 03:56 AM

    I was able to see the problem on your form https://www.jotform.us/form/62723952766163

    To fix, you have to add the Quantity option instead on the Donation item. 

    The current quantity option you were using was the wrong option the reason it was not doing any calculation.

    Please refer to the video below for guide on how to fix it.

    Let us know if you're still not able to resolve it.

    Thanks.

     

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    Answered by holla on September 30, 2016 at 04:46 AM
    Thank you but its not doing what I need it to do or perhaps I am not understanding the video.
    Basically I wanted to create a drop down menu for donors to choose 6 pre-set amounts $10 | $25 | $50 | $100 | $150 | $200. They would choose that selection - it would show up in the total and hey would pay.
    Thank you
    HOLLA'! Cheer and Dance Magazine
    The cheer and dance magazine that celebrates what we do!
    Like Us On Facebook, Follow Us On Twitter, Post Us on Instagram, Pin Us on Pinterest
    www.hollacheerdancemagazine.com | editor@hollacheerdancemagazine.com
    (443)225-5792
    ...
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    JotForm Support

    Answered by jonathan on September 30, 2016 at 04:54 AM

    I test again your form https://www.jotform.us/form/62723952766163 and I see it working.

    Please see video below.

    Let us know if issue persist.

     

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    Answered by holla on September 30, 2016 at 05:46 AM


    So you can't  set the quality numbers to show the actual monetary amounts instead of the numbers 1, 2, 3, etc.?
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    ...
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    JotForm Support

    Answered by Charlie on September 30, 2016 at 09:52 AM

    If what you would like to do is have a drop down list with the fixed amount to be donated, then you can try adding it an option instead of a quantity field.

    Here's my sample form: https://www.jotformpro.com/form/62733876678979 

    Here's how it looks like:

     

    If that's what you are looking for, this is how it was setup:

    1. First, remove the quantity option, then select the "Add Option" to add a new one. 

     

    2. Now set the label here, enable the "Special Pricing" option and list the names and the actual amount in the options list. 

     

    I hope that helps.

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    Answered by holla on October 01, 2016 at 05:45 AM
    It is still not working. Please help. I really need to post this form ASAP!
    Thanks
    D
    HOLLA'! Cheer and Dance Magazine
    The cheer and dance magazine that celebrates what we do!
    Like Us On Facebook, Follow Us On Twitter, Post Us on Instagram, Pin Us on Pinterest
    www.hollacheerdancemagazine.com | editor@hollacheerdancemagazine.com
    (443)225-5792
    ...
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    JotForm Support

    Answered by EltonCris on October 01, 2016 at 03:06 PM

    I checked your form and the calculation seems working just fine. It is working exactly the same on my colleague's demo form. Did you manage to sort this out?

    If not, try to clear your browser's cache. This should help.

    Thanks!

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    Answered by holla on October 01, 2016 at 03:45 PM


    Yes
    Sent from my Verizon Wireless 4G LTE smartphone
    ...
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    JotForm Support

    Answered by jonathan on October 01, 2016 at 08:50 PM

    Hi,

    By Yes I assume you meant all is good now? Let us know if still not.

    I also just test again your form https://www.jotform.us/form/62723952766163 and it is doing the Total calculation as it should.

     

    Thank you.