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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Analytics: It does not seem to be showing accurate results

    Asked by charmingimage on September 30, 2016 at 10:18 AM

    Hello Jotform team,

    I built a jotform : https://form.jotform.me/61528901452454

    and created a goo.gl shorten link in our email marketing template : https://goo.gl/BWdnE9

    I have checked two traffic figures 

    Jotform is showing : 39 views

    goo.gl is showing : 652 clicks > screen shot : http://prntscr.com/co6p0r

     

    How to know the discrepancy ?

     

    Please advice

    Justin Yuen

     

     

    analytics traffic
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    JotForm Support

    Answered by Kevin_G on September 30, 2016 at 01:01 PM

    Are the results from your shorten link for this week? 

    I have also checked the all time traffic for your form in our Form Analytics tool and I can see the number is not correct either. 

    For this week it is showing 46 views; however, seems like traffic is not the same in the Analytics tool, I will forward this thread to our second level in order to let our developers know about this, we will let you know as soon as we get updates regarding this thread.

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    Answered by charmingimage on September 30, 2016 at 09:10 PM

    Hello Kevin

    Yes, We created goo.gl link on last week but we built this form on June/2016. Here is detail traffic https://goo.gl/BWdnE9.info

    On the other hand, please view the last email marketing result > http://prntscr.com/coe1qq

    Shall I use the original jotform link e.g. https://form.jotform.me/61528901452454 to replace goo.gl in our email marketing template ? or use https://secure.jotform.me/61528901452454 ?

    Many thanks

    Justin

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    JotForm Support

    Answered by ashwin_d on October 01, 2016 at 10:46 AM

    Hello Justin,

    You can use your form's direct URL instead of the goo.gl link but I am not sure if this will make any difference as the goo.gl link also loads the same form and view counter should also be same. Have you added the goo.gl link in any webpage? Please share the webpage URL and we will take a look.

    My colleague have already reported this issue to our backend team and one of our developer is already looking into this issue on priority. We will get back to you as soon as we have any update on this.

    Thank you!

  • Profile Image

    Answered by charmingimage on October 01, 2016 at 11:20 AM

    One more point, For your information, we created another shorten link ( bit.ly ) on June/2016, and linking to same jotform.  Total clicks : 2163,

    please view the screen shot > http://prntscr.com/coke1p

    Thanks

    Justin

     

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    JotForm Support

    Answered by Jan on October 01, 2016 at 06:42 PM

    Thank you for the additional information. We'll notify you via this thread once we have an update regarding this.

  • Profile Image

    Answered by charmingimage on November 03, 2016 at 04:26 AM

    Hello JotForm team,

    Can you advice your investigation ?

    Thanks

    Justin Yuen

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    JotForm Support

    Answered by Helen on November 03, 2016 at 08:20 AM

    We are sorry to hear that you are still having troubles.

    The ticket still open in the priority of important. I also informed the  developer who was assigned to this ticket that you need to know if there is any update on the issue. Once the issue is solved, you will notified via this thread.

    Thank you for your understanding.