I renewed our plan from Premium to Professional, but I did not reset the submissions and does not show on my account! Please help!

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    Mark Malinski
    Asked on April 25, 2012 at 09:30 AM

    I upgraded our account to Professional from Premium by following the prompts on our account page, but it did not reset the account. I have a receipt that payment was accepted. It appears we still show under the username "glendalepdtraining" instead of my name, which I thought I had changed. The charges for the Professional account were made under my name, so our "glendalepdtraining" account may not have been upgraded. I need the payment I just made to upgrade the "glendalepdtraining" account as soon as possible. Please help!

     

    Thank you

    Sgt. Mark Malinski

    Glendale, AZ Police Department

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    gori-mathew
    Answered on April 25, 2012 at 01:49 PM

    I have posted response in your other opened forum (see link below), Unfortunately, we dont have phone contact support and all our support is via forum.

    Be assured that your concerns will have to be addressed to your satisfaction.

    http://jotform.com/answers/94750-Help-I-have-upgraded-my-subscription-to-Professional-from-Premium-but-I-still-show-premium-#1

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    pinoytech
    Answered on April 25, 2012 at 01:52 PM

    Hi,

    Upon checking your account, I found out that you are already active to Professional account. You don't see the changes of your account, just simply logout now in your JotForm account, delete browsing cache and cookies then log back in.

    Let us know if you need further assistance.

    Thank you!