What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I renewed our plan from Premium to Professional, but I did not reset the submissions and does not show on my account! Please help!

    Asked by Mark Malinski on April 25, 2012 at 09:30 AM

    I upgraded our account to Professional from Premium by following the prompts on our account page, but it did not reset the account. I have a receipt that payment was accepted. It appears we still show under the username "glendalepdtraining" instead of my name, which I thought I had changed. The charges for the Professional account were made under my name, so our "glendalepdtraining" account may not have been upgraded. I need the payment I just made to upgrade the "glendalepdtraining" account as soon as possible. Please help!


    Thank you

    Sgt. Mark Malinski

    Glendale, AZ Police Department

  • Profile Image

    Answered by gori-mathew on April 25, 2012 at 01:49 PM

    I have posted response in your other opened forum (see link below), Unfortunately, we dont have phone contact support and all our support is via forum.

    Be assured that your concerns will have to be addressed to your satisfaction.


  • Profile Image

    Answered by pinoytech on April 25, 2012 at 01:52 PM


    Upon checking your account, I found out that you are already active to Professional account. You don't see the changes of your account, just simply logout now in your JotForm account, delete browsing cache and cookies then log back in.

    Let us know if you need further assistance.

    Thank you!