What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Does your form support all users systems? i,e mac and pc users?

    Asked by CEhlers  on September 30, 2016 at 02:00 PM


    We do a Call for Artists annually.  Do we have to charge the artist for their submission?  We do not charge the for the submissions and/or what are the other charges outside of the monthly fee?

    Thank you.


    Cheryl Ehlers

    Arts Program Assistant

    City of Encinitas, Ca 92024

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    JotForm Support

    Answered by Jim_R on September 30, 2016 at 05:17 PM

    Hello Cheryl, since JotForm is an online form builder, it doesn't rely on the OS being used by your users/respondents. It should work on any OS or browser regardless (it even works on mobile).

    On rare occasions though, there may be some conflicts, especially for IE users and people who have outdated browser versions but nonetheless, it should work as intended for most.

    Merely submitting the form won't charge them. The only time your users/respondents will be charged is if/when you integrate your form with a Payment Processor. For example, you wanted to sell products, subscriptions, one-time payments, or accept donations through your form.

    In case you have plans on doing so in the future, here's a great article to help you on deciding Which-Payment-Processor-is-Right-for-Your-Business