I don't remember my password and when I ask to send to me the reset instructions I never receive any emails from you, can you help me with that?

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    Joannie Blais 
    Asked on September 30, 2016 at 03:14 PM
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    david
    Answered on September 30, 2016 at 06:40 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was previously rejecting as the address was unavailable for a period of time.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    I sent the password reset email and it looks to have gone through.  Check your inbox, it should be there.