What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I don't remember my password and when I ask to send to me the reset instructions I never receive any emails from you, can you help me with that?

    Asked by Joannie Blais  on September 30, 2016 at 03:14 PM
    Emails and receive reset instructions
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    JotForm Support

    Answered by david on September 30, 2016 at 06:40 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was previously rejecting as the address was unavailable for a period of time.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    I sent the password reset email and it looks to have gone through.  Check your inbox, it should be there.