What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hello, I need to downgrade my subscription.

    Asked by dannysorto on April 25, 2012 at 12:49 PM

    Hello, I need to downgrade my subscription. I have been attempting to do so since last month but have been unsuccessful. Can you please help me?

    Thank you!

    This is a re-post of a comment on

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    Answered by pinoytech on April 25, 2012 at 01:15 PM


    I have now cancelled your subscription for you. You will not charged again. Your account will stay Premium until the paid period expires which is on May 05, 2012.

    Your forms and data will not be affected in any way when your account downgraded to free one.

    Feel free to re-subscribe anytime you wish.

    Thank you for using JotForm!

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    Answered by MolIyIversen on January 25, 2015 at 10:23 AM

    I need this also to my account. Please help!


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    Answered by Shadae on January 25, 2015 at 02:24 PM

    Hi MollyIversen,

    As this is an old thread, your post has been moved to a new thread: http://www.jotform.com/answers/503140 

    It will be addressed there.

    Thank you.