None of my conditions are working

  • clairephillippi
    Asked on September 30, 2016 at 6:48 PM

    I'm not sure why, but none of my conditions are working.

  • Boris
    Replied on October 1, 2016 at 1:59 AM

    Your form currently does not have any conditions set on it, but I see that your form is still not working - for example, clicking on the Next button does not navigate to the next page of your form:

    None of my conditions are working Image 1 Screenshot 60

    In the browser console, I see there is a "Syntax Error" in your form's scripts:

    None of my conditions are working Image 2 Screenshot 71

    Upon checking out this error more closely, I see it is caused by having a special (invisible) character in the description of your field question input_13, which has a label of "What’s the age range of your target customer base?".

    The problem is that there is an invisible special character inside this field's Hover Text, and Hover Text is something that is set by JavaScrupt. JavaScript cannot handle such special characters:

    None of my conditions are working Image 3 Screenshot 82

    To fix this, please simply click on this field's gear-shaped icon while editing the form:

    None of my conditions are working Image 4 Screenshot 93

    Switch to the Advanced tab, and then remove the entire string currently present inside the Hover Text field. Even when it appears empty, please click on the backspace button one or two more times, to make sure the invisible character is removed as well.

    None of my conditions are working Image 5 Screenshot 104

    Once the original description is removed, you can replace it with this one, where I've only removed the special character:

    Helps in creating an overall feeling and impression of the logo.

    Please let us know how it goes, and if you experience any further issues. Thank you.