What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I no longer receive emails to my nominated email address.

    Asked by texaswalker on November 26, 2010 at 03:01 PM

    It was working fine the all of a sudden last week I no longer receive any emails.

  • Profile Image
    JotForm Founder

    Answered by aytekin on November 28, 2010 at 02:56 AM

    Correction. Posted incorrect information before. Here is the error message:

    Nov 28 03:50:46 ying sm-mta[13143]: oAS8ohZJ013141: to=<admin@gponebley.com.au>, ctladdr=<noreply@jotform.com> (1001/1002), delay=00:00:03, xdelay=00:00:02, mailer=esmtp, pri=123640, relay=mx2.netregistry.net. [], dsn=5.0.0, stat=Service unavailable

    The email server does not seem to be responsing at all. Do you normally receive emails on admin@gponebley.com.au?

  • Profile Image

    Answered by texaswalker on November 28, 2010 at 02:26 PM

    yes we have since last year and all of a sudden it stopped on 22nd Nov ? I haven't made any changes to the server except to whitelist Jof form after we stopped receiving.

  • Profile Image
    JotForm Founder

    Answered by aytekin on November 29, 2010 at 02:15 PM

    Can you show that error message to your hosting provider and see if they can identify the problem?