What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How cai I cancel my acount?

    Asked by fmoreira on April 25, 2012 at 03:40 PM

    How cai I cancel my acount?

  • Profile Image

    Answered by gori-mathew on April 25, 2012 at 04:10 PM

    Hi,

    Upon looking at your account details, I have found out that you are using credit card to pay for your Premium subscription.

    To cancel your subscription (and keep it as a FREE acount):

    1.  Go to your Account Settings then click the Cancel Subscription button below your account information
    3.  After being redirected to a Plimus page where your Plimus account ID (long string of numbers) is already prefilled, find your Plimus password in the email message that you received when you first paid for your subscription
    3.  If you cannot find you password, you can have it reset here
    4.  Log in to Plimus then cancel your subscription

    Let me know if you're having problems cancelling your subscription. Thanks for using Jotform!