- mikymik38Asked on April 25, 2012 at 04:31 PM
I wanted to make sure you folks don't request a double payment. Initially I sent an echeck but it was just as a test so I canceled that transaction thinking that you would only take certified funds, therefore I moved the funds to my bank and tried to cancel the previous order. Later I saw you processed the payment and activated my premium account anyway, so I sent you the payment directly from PayPal which was successfully processed as you can see from the attached screenshot. I contacted my card provider and advised them not to process an echeck as I already issued payment directly and want to be sure your company doesn't request an echeck as well. Feel free to email me at firstname.lastname@example.org (account listed to Sean Albertson) or call 9044108044 with any additional questions you may have. My apologies for any inconveniece this may have caused but providing a phone number for support in cases such as these would be extremely helpful, thank you.Page URL:
- jeanettebmzAnswered on April 25, 2012 at 05:21 PM
I have found 2 emails notifications from Paypal , the first is about the payment , the last one was sent a minute later and and it is about a cancellation of the suscription
Let me forward this to 2nd level so they may come back with further details to you
- JotForm FounderaytekinAnswered on April 26, 2012 at 02:14 AM
If the e-check does not go through, there is no change needed. If the e-check goes through, let us know and we will refund your payment.