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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment for premium account

    Asked by mikymik38 on April 25, 2012 at 04:31 PM

    I wanted to make sure you folks don't request a double payment. Initially I sent an echeck but it was just as a test so I canceled that transaction thinking that you would only take certified funds, therefore I moved the funds to my bank and tried to cancel the previous order. Later I saw you processed the payment and activated my premium account anyway, so I sent you the payment directly from PayPal which was successfully processed as you can see from the attached screenshot. I contacted my card provider and advised them not to process an echeck as I already issued payment directly and want to be sure your company doesn't request an echeck as well. Feel free to email me at mikymik38@yahoo.com (account listed to Sean Albertson) or call 9044108044 with any additional questions you may have. My apologies for any inconveniece this may have caused but providing a phone number for support in cases such as these would be extremely helpful, thank you.

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    Answered by jeanettebmz on April 25, 2012 at 05:21 PM

    I have found 2 emails notifications from Paypal  , the first is about the payment , the last one was sent a minute later and and it is about a cancellation of the suscription

    Let me forward this to 2nd level so they may come back with further details  to you


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    JotForm Founder

    Answered by aytekin on April 26, 2012 at 02:14 AM

    If the e-check does not go through, there is no change needed. If the e-check goes through, let us know and we will refund your payment.