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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Kick back

    Asked by Lostdogsmn on April 25, 2012 at 06:29 PM

    Hi, I added a custom thank you to be sent after each form submission, I am getting some kicked back stating un deliverable, any idea why that would happen??

     

     

     

    ---------- Forwarded message ----------
    From: Mail Delivery Subsystem <mailer-daemon@googlemail.com>
    Date: Sat, Apr 21, 2012 at 7:29 PM
    Subject: Delivery Status Notification (Failure)
    To: lostdogsmn@gmail.com


    Delivery to the following recipient failed permanently:

        JanelleSolmon-Bey@hotmail.com

    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 Requested action not taken: mailbox unavailable (state 14).

    ----- Original message -----
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    JotForm Support

    Answered by Mike_T on April 25, 2012 at 07:03 PM

    Thank you for contacting us.

    I have not found any Autoresponders on your forms. However, mentioned bounce back message means that some email message was not delivered. It is possible that JanelleSolmon-Bey@hotmail.com mailbox is full, no longer in service or someone typed wrong address.

    Please feel free to contact us if you need any further assistance.

  • Profile Image

    Answered by Lostdogsmn on April 25, 2012 at 07:07 PM
    I have a custom thank you.. that I filled in with some info. So I use that
    as sort of an auto response.. And since I've started using that, I've
    gotten like 4 or 5 kicked back..
    Should I be doing that differently?




  • Profile Image
    JotForm Support

    Answered by Mike_T on April 25, 2012 at 07:09 PM

    Can you please provide us with the form ID/name in question?

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    Answered by Lostdogsmn on April 25, 2012 at 07:33 PM
    You mean which form do I use the custom thank you on?
    I have 2 forms, I use it on both of them. They are Found dog report, and
    lost dogs MN form.
    I added the info, in the Thank you section..
    Is that what you mean?


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    JotForm Support

    Answered by Mike_T on April 25, 2012 at 07:52 PM

    Thank you for provided information. Yes, I wanted to check affected form.

    As far as I know, custom Thank You page is not connected with emails in any way.

    Do you have something like Autoresponder filter or Automatic Vacation Response configured in your Gmail account?

  • Profile Image

    Answered by Lostdogsmn on April 25, 2012 at 07:53 PM
    I do!!! Do you think that's it?



  • Profile Image
    JotForm Support

    Answered by Mike_T on April 25, 2012 at 08:10 PM

    Yes, I think that you are receiving these bounces due to Autoresponder.

    When someone complete the form, you are receiving email notification from their email address to your gmail account, then gmail is trying to send autoreply to them. For some reason this autoreply is not going through, this may be related to not valid email address, some misconfiguration in gmail or the fact that original email notification was sent to you from us jotform.com, and users sender address was just added by us.

    You can try either to change Sender E-mail for your JotForm Notification to noreply@jotform.com or disable Autoreply in your Gmail account.

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by Lostdogsmn on April 25, 2012 at 08:12 PM
    I am disabling gmail cause its crap, and the auto reply was telling folks
    the new e-mail address. I just took off the gmail address from the jotform,
    that should take care of it.
    Thank so much, I would never have thought that was the problem!!



  • Profile Image
    JotForm Support

    Answered by Mike_T on April 25, 2012 at 08:13 PM

    You are quite welcome :)