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beevoAsked on October 3, 2016 at 2:11 AM
the following submission IDs arrived today. those in red did not deliver an email to my nominated email address connect@beevo.com.au
351279324001838136 351277808912744253 351277617912613957 351276702912792093 351276437912374587 351274587001318769 351273952281318526 351271874001270487 351269905001978699 351256296321318149 Page URL: https://form.jotform.co/62710791206856 -
beril JotForm UI DeveloperReplied on October 3, 2016 at 4:08 AM
We are sorry for the inconvenience that may have caused. Your email address, connect@beevo.com.au is NOT in our bounce list.
I've also checked your Mail Logs. It seems [2016-10-03 00:48:57] Submission #351279324001838136 Form #62710791206856 SENT to luke.evans@beevo.com from noreply@jotform.com via AMAZONSES
I've also checked your other mail logs.
[2016-10-02 22:44:49] Submission #351271874001270487 Form #62710791206856 FAILED to noemail@gmail.com from noreply@jotform.com via AMAZONSES
[2016-10-02 22:11:55] Submission #351269905001978699 Form #62710791206856 FAILED to noemail@gmail.com from noreply@jotform.com via AMAZONSES
When I've checked the email address which is noemail@gmail.com it seems ithat email is used for spam.Please, check the guide below also:
https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Could you please check your spam, trash, and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder anymore.
If this is not working to some of your forms, I would suggest using our SMTP method(s):
http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address
I hope that works.
If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.