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my jotform submissions have been hit and miss with delivering the email to my nominated email address.Asked by beevo on October 03, 2016 at 02:11 AM
the following submission IDs arrived today. those in red did not deliver an email to my nominated email address email@example.com
351279324001838136 351277808912744253 351277617912613957 351276702912792093 351276437912374587 351274587001318769 351273952281318526 351271874001270487 351269905001978699 351256296321318149
Submissions JotForm jotform submissions and
We are sorry for the inconvenience that may have caused. Your email address, firstname.lastname@example.org is NOT in our bounce list.
I've also checked your other mail logs.[2016-10-02 22:44:49] Submission #351271874001270487 Form #62710791206856 FAILED to email@example.com from firstname.lastname@example.org via AMAZONSES
[2016-10-02 22:11:55] Submission #351269905001978699 Form #62710791206856 FAILED to email@example.com from firstname.lastname@example.org via AMAZONSES
When I've checked the email address which is email@example.com it seems ithat email is used for spam.
Please, check the guide below also:
Could you please check your spam, trash, and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder anymore.
If this is not working to some of your forms, I would suggest using our SMTP method(s):
I hope that works.
If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.