What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my jotform submissions have been hit and miss with delivering the email to my nominated email address.

    Asked by beevo on October 03, 2016 at 02:11 AM

    the following submission IDs arrived today. those in red did not deliver an email to my nominated email address connect@beevo.com.au

     

    351279324001838136
    351277808912744253
    351277617912613957
    351276702912792093
    351276437912374587
    351274587001318769
    351273952281318526
    351271874001270487
    351269905001978699
    351256296321318149
    Page URL:
    https://form.jotform.co/62710791206856

    Submissions JotForm jotform submissions and
  • Profile Image
    JotForm Support

    Answered by beril on October 03, 2016 at 04:08 AM

    We are sorry for the inconvenience that may have caused. Your email address, connect@beevo.com.au is NOT in our bounce list.

    I've also checked your Mail Logs. It seems [2016-10-03 00:48:57] Submission #351279324001838136 Form #62710791206856 SENT to luke.evans@beevo.com from noreply@jotform.com via AMAZONSES

     

    [2016-10-03 00:05:13] Submission #351276702912792093 Form #62710791206856 SENT to luke@beevo.com.au from noreply@jotform.com via AMAZONSES

    I've also checked your other mail logs.

    [2016-10-02 22:44:49] Submission #351271874001270487 Form #62710791206856 FAILED to noemail@gmail.com from noreply@jotform.com via AMAZONSES
    [2016-10-02 22:11:55] Submission #351269905001978699 Form #62710791206856 FAILED to noemail@gmail.com from noreply@jotform.com via AMAZONSES
    When I've checked the email address which is noemail@gmail.com it seems ithat email is used for spam.

    Please, check the guide below also:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

     

    Could you please check your spam, trash, and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder anymore.

    If this is not working to some of your forms, I would suggest using our SMTP method(s):

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    I hope that works.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.