What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The form is not saving

    Asked by monticellopd on October 03, 2016 at 03:56 PM

    The save button has had the wait icon going for over an hour now so I cannot save the form (though I can still edit the form). If I exit out of the form builder I will lose hours of work. How can I save my form without losing everything?

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    JotForm Support

    Answered by liyam on October 03, 2016 at 09:45 PM


    Usually, when editing a form, it runs an auto-save on every few minutes. You can try opening a new browser tab and try viewing the form there in order to check up to which part the form was properly saved before the hanging-up happened.

    You can also check your form's revision history to check the time period for your form's edit activity: https://www.jotform.com/help/294-How-to-view-form-revision-history 

    If you have more questions, please let us know.


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    Answered by SchoonerSail on November 05, 2016 at 10:51 AM

    Exactly the same for me - just lost a couple of hours work.

    Seems this is a common problem.

    Best to regularly check revisions are happening.

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    JotForm Support

    Answered by liyam on November 05, 2016 at 07:33 PM

    Hello SchoonerSail,

    In order for us to be able to provide you better assistance, I have moved your concern to a new thread. We'll respond to your question via this topic.