The form is not saving

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    monticellopd
    Asked on October 03, 2016 at 03:56 PM

    The save button has had the wait icon going for over an hour now so I cannot save the form (though I can still edit the form). If I exit out of the form builder I will lose hours of work. How can I save my form without losing everything?

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    liyam
    Answered on October 03, 2016 at 09:45 PM

    Hello,

    Usually, when editing a form, it runs an auto-save on every few minutes. You can try opening a new browser tab and try viewing the form there in order to check up to which part the form was properly saved before the hanging-up happened.

    You can also check your form's revision history to check the time period for your form's edit activity: https://www.jotform.com/help/294-How-to-view-form-revision-history 

    If you have more questions, please let us know.

    Thanks.

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    SchoonerSail
    Answered on November 05, 2016 at 10:51 AM

    Exactly the same for me - just lost a couple of hours work.

    Seems this is a common problem.

    Best to regularly check revisions are happening.

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    liyam
    Answered on November 05, 2016 at 07:33 PM

    Hello SchoonerSail,

    In order for us to be able to provide you better assistance, I have moved your concern to a new thread. We'll respond to your question via this topic.

    Thanks.