What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    High Risk Website Blocked

    Asked by CTCKA on April 26, 2012 at 03:41 AM


    I have two forms embedded into my school's website.  All has worked perfectly for a few weeks and received over 700 submissions, until this morning when my Sophos protection detected 'High Risk Website Blocked' with the following explanation:

    High Risk Website Blocked
    Location: form.jotformeu.com/form/20854098205353
    Access has been blocked as the threat Mal/HTMLGen-A has been found on this website.
    Return to the page you were previously viewing.
    sophos endpoint security and control
    and according to Sophos it is this - http://www.sophos.com/en-us/threat-center/threat-analyses/viruses-and-spyware/Mal~HTMLGen-A/detailed-analysis.aspx
    Any ideas what has happened and has anyone else had this issue?
    Page URL:

  • Profile Image
    JotForm Support

    Answered by Goldo on April 26, 2012 at 07:00 AM

    I have forwarded the case to our Developers. We will get back to as soon as we got updates.

  • Profile Image
    JotForm Founder

    Answered by aytekin on April 26, 2012 at 11:49 AM

    Can you contact them and ask them to whitelist form.jotformeu.com? Since you are a customer they are probably more likely to listen to you.

    If they contact us and let us know the phishing form we will disable it immediately. 

  • Profile Image

    Answered by CTCKA on April 27, 2012 at 03:46 AM

    I contacted Sophos and it turns out that this was a false positive and this has now been re-categorized and all is now working fine.

    Thanks for your help.


  • Profile Image

    Answered by Bill on December 03, 2012 at 01:56 PM

    can you please whitelist this address as well. 


    We are having the same issue.  Our Sophos is blocking this site as well.

  • Profile Image

    Answered by fxr on December 03, 2012 at 01:58 PM

    Bill, we will deal with your issue on the thread you have opened.