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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems with emails not being submitted

    Asked by brianmarkifineart on October 03, 2016 at 06:17 PM

    I have tested my email outside of my form and it works fine.  I am not receiving any forms sent through Jotform.

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    JotForm Support

    Answered by Mike_G on October 03, 2016 at 11:08 PM

    I have checked the email address set as the recipient of your email notification on the form embedded in the website you posted and found out that it is on the bounce list.

    Reason(s) : Amazon SES has suppressed sending to this address because it has a recent history of bouncing as an invalid address. 

    I have removed it from the list and it should work normally like before.

    To prevent this from happening in the future, you may want to check this guide: How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    You can also try Whitelisting-JotMails-IP-Addresses