What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Not Working...

    Asked by StrawberryDesi on October 03, 2016 at 10:52 PM

    My for "CINCINNATI Meeting Report" is not working.  When the form is filled out and the submit button ("Check In") button is clicked, it get the error message "You didn't fill everything out."  (That is a custom error message.)  But, there SHOULD NOT be an error.  Please help!

     

    Thank you.

     

    Henry

    Page URL:
    https://form.jotform.com/61495191435156

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    JotForm Support

    Answered by Chriistian on October 04, 2016 at 01:31 AM

    After checking your form, it looks like the issue is related with the two Image Checkboxes widget being set to "Required". The image checkbox on Page 4 is set to required, however, your condition skips the Image Checkbox which means it will not be filled. Therefore it will show an error asking you to fill everything out. The same also happens when you skip the image checkbox on Page 3.

    To resolve this issue, we simply need to add an Enable/Require Condition so that the Image Checkbox on Page 4 will be unrequired once the user selects an item in the Image Checkbox on Page 3, and vice versa.

    Here's a demo form so you can see it in action: https://form.jotform.com/62771385903967. You can also clone it to your account and use that instead.

    If you need further assistance, please let us know.