What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have a form with 8 submissions that I want to convert to pdf but the pdf is not showing my logo

    Asked by RitaGladstone on October 03, 2016 at 10:56 PM

    The submission looks one way on my screen (the correct way) but when I convert to pdf, it is not showing my logo and is showing fields that are not checked.  When I uncheck a field (for example "name") that field still shows up on the pdf.  The pdf does not seem to change based on the fields I have checked in the settings icon.

    Screenshot
  • Profile Image
    JotForm Support

    Answered by EltonCris on October 04, 2016 at 01:25 AM

    It is because you have custom PDF design in your form. To resolve it, you can simply reset the PDF design by deleting it in the reports.

    Here's how:

    1. Go to your My Forms page.

    2. Select the form

    3. Click the Reports button above it

    4. Delete the PDF Design

    Then download your submissions PDF after that, the logo should appear and the fields should sync according to your submission settings.

    Hope this helps!