I have a form with 8 submissions that I want to convert to pdf but the pdf is not showing my logo

  • RitaGladstone
    Asked on October 3, 2016 at 10:56 PM

    The submission looks one way on my screen (the correct way) but when I convert to pdf, it is not showing my logo and is showing fields that are not checked.  When I uncheck a field (for example "name") that field still shows up on the pdf.  The pdf does not seem to change based on the fields I have checked in the settings icon.

    Jotform Thread 950145 Screenshot
  • Elton Support Team Lead
    Replied on October 4, 2016 at 1:25 AM

    It is because you have custom PDF design in your form. To resolve it, you can simply reset the PDF design by deleting it in the reports.

    Here's how:

    1. Go to your My Forms page.

    2. Select the form

    3. Click the Reports button above it

    4. Delete the PDF Design

    I have a form with 8 submissions that I want to convert to pdf but the pdf is not showing my logo Image 1 Screenshot 20

    Then download your submissions PDF after that, the logo should appear and the fields should sync according to your submission settings.

    Hope this helps!