What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to get Square item name to appear in Square

    Asked by bfestreasurer on October 04, 2016 at 11:40 AM

    I was able to get Square to work in our form; however, I noticed the items flow through to square as "uncategorized" and not with the actual Square item name.  How can I fix this?

     

     

    Page URL:
    https://www.jotform.com/bfestreasurer/2016-bfes-mother-son-polo-classi<br/>c

    name item in how
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    JotForm Support

    Answered by Kiran on October 04, 2016 at 01:40 PM

    It seems that the reports are not displayed in the Square dashboard for the sandbox mode. Could you provide us with a screenshot of the issue so that we can take a look and see what best we can do for you?

    We will wait for your response. Thank you! 

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    Answered by cindy.rose on December 01, 2016 at 09:53 AM

    We're having the same problem; charges in Square are showing up as "uncategorized." And when we reconnect to Square in JotForm, it doesn't see the item set up in Square to add to the JotForm. Any ideas? ... and thanks! ...
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    JotForm Support

    Answered by Charlie on December 01, 2016 at 10:47 AM

    @cindy.rose

    To better assist you, I have opened a separate thread so that we can discuss the issue properly. Please refer to this link instead: https://www.jotform.com/answers/1001711. We will address it shortly.

    Thank you.