What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to log into account

    Asked by Amy Clark  on October 04, 2016 at 02:23 PM

    I have just logged in to create a form, but was having issues getting it to publish so I could email.  I locked up on me, so I shut down and tried to log in again.  Now I am not even able to log back in to my account.

    Please advise.

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    JotForm Support

    Answered by david on October 04, 2016 at 04:30 PM

    I checked your account and forms, all seems to be OK from our end.  Are you still unable to sign in on yours?  You can try a fresh web browser, either Google Chrome of FireFox tend to work best, that also may allow you to log in again.

    If that does not work, let us know if there is any sort of error anything of that nature and we will be happy to see what we can do.

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    Answered by amyalice1 on October 05, 2016 at 11:45 AM
    Thanks we got it figured out… appreciate your assistance. Using Chrome solved many of our issues.