What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I go back to the free version?

    Asked by nuriel on October 05, 2016 at 04:57 AM

    Hello, I am writing from Asociación Betel in Madrid, Spain.  We paid for a pro-version of Jotform, but now we will not be needing the pro version anymore.  We would like to use only 1 simple contact form and we can delete all the rest.  The link to the only form we want to keep is: 




    Is it possible for us to "downgrade" to the free version and keep this form only?  Or could we export the form and import it into a new free account?  




    Jessica Lorber

    Asociación Betel
    +34 646 33 88 50

    Page URL:

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    JotForm Support

    Answered by candy on October 05, 2016 at 05:46 AM

    Dear Jessica,

    You can downgrade your Jotform into a free account. You can learn about it from here.

    If you have more questions, do not hesitate to contact us.