Not receiving e-mails

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    Asked on October 05, 2016 at 11:58 AM



    I have contacted you before, I am not receiving any e-mails from you even after whitelisting all your ip's and adding contacts to my contact list. I have now realised I didn't even receive a registration confirmation. Could you please contact me on so we can resolve this issue asap.


    Many thanks


    Kind regards

    Monica Franco

  • Profile Image
    Answered on October 05, 2016 at 01:59 PM

    I see that your email account is added to our bounce list with the following reason.

    smtp; 550-5.5.1 Server IP listed as abusive.

    I have removed the email address from the bounce list now and you should be receiving the emails without any issue. Could you confirm that all the email server domains/email addresses/ip addresses are whitelisted in your account? Also, please make sure that you have followed the guide How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Unfortunately, the forum responses cannot be sent to other email address than the account registered email address. Since the email is now removed from the bounce list, it should be fine.

    Please let us know by replying to this thread if the issue still persists. We will be happy to assist you further.