What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving e-mails

    Asked by Bluemangorecruit on October 05, 2016 at 11:58 AM



    I have contacted you before, I am not receiving any e-mails from you even after whitelisting all your ip's and adding contacts to my contact list. I have now realised I didn't even receive a registration confirmation. Could you please contact me on monicacffranco@hotmail.com so we can resolve this issue asap.


    Many thanks


    Kind regards

    Monica Franco

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    JotForm Support

    Answered by Kiran on October 05, 2016 at 01:59 PM

    I see that your email account is added to our bounce list with the following reason.

    smtp; 550-5.5.1 Server IP listed as abusive.

    I have removed the email address from the bounce list now and you should be receiving the emails without any issue. Could you confirm that all the email server domains/email addresses/ip addresses are whitelisted in your account? Also, please make sure that you have followed the guide How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Unfortunately, the forum responses cannot be sent to other email address than the account registered email address. Since the email is now removed from the bounce list, it should be fine.

    Please let us know by replying to this thread if the issue still persists. We will be happy to assist you further.