email to aol.com blocked?

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    PeterGregg
    Asked on October 05, 2016 at 01:12 PM

    Hi, it seems that email coming from jotform to aol addresses are blocked? Have you heard this from others or is this possibly unique to me?

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    david
    Answered on October 05, 2016 at 03:25 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    I would highly recommend not using an AOL address for your email notifications.  They are notoriously strict with filtering and tend to be placed on our bounce list quite often.  Gmail addresses are free and work quite well.

    https://www.jotform.com/help/314-How-to-Properly-Change-and-Test-a-New-Email-Recipient-Address