What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    email to aol.com blocked?

    Asked by PeterGregg on October 05, 2016 at 01:12 PM

    Hi, it seems that email coming from jotform to aol addresses are blocked? Have you heard this from others or is this possibly unique to me?

    email email TO JotForm unique others
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    JotForm Support

    Answered by david on October 05, 2016 at 03:25 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    I would highly recommend not using an AOL address for your email notifications.  They are notoriously strict with filtering and tend to be placed on our bounce list quite often.  Gmail addresses are free and work quite well.

    https://www.jotform.com/help/314-How-to-Properly-Change-and-Test-a-New-Email-Recipient-Address