What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    One of my forms is "Disabled" and "Can Not Be Found" - how do I "Enable" it?

    Asked by mccoymade on October 05, 2016 at 06:33 PM

    One of my forms is "Disabled" and "Can Not Be Found" - how do i "Enable" it?


    I clicked "Enable", but it still said it couldn't find the form because it was disabled (see attached screen grab)


    Also, the same form is NOT being forwarded to my email when someone completes the form. As a result I missed a couple of very important business leads because i didn't know they had filled out my JotForm form.


    Please help me get my JotForm form and it's email notifications working again.


    Thanks for your help,


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    JotForm Support

    Answered by Chriistian on October 05, 2016 at 11:28 PM

    Your account appears to have been autosuspended by our phishing detector tool, which is why your forms were disabled. However, I checked your forms and they don't seem to violate any of jotform's terms. With that in mind, I have now removed the suspension on your account. You should now be able to use your forms without any issue.

    To avoid any confusion, I have moved your question about the email notification into a new thread. Please follow this link to view that thread: https://www.jotform.com/answers/952733.